Return Policy

Our Commitment

At coloruisolutions, customer satisfaction is our priority. We stand behind the quality of our stationery and craft supplies. If you are not completely satisfied with your purchase, we are here to help with returns and exchanges in accordance with this policy.

Return Eligibility

To be eligible for a return to coloruisolutions, your items must meet the following conditions:

• Products must be returned within 30 days of delivery
• Items must be unused, unopened, and in original condition
• Original packaging and labels must be intact
• Proof of purchase must be provided
• Products must not be damaged due to misuse or improper handling

Non-Returnable Items

Certain products cannot be returned to coloruisolutions for hygiene or safety reasons:

• Customized or personalized items
• Products with broken seals or opened packaging where applicable
• Clearance or sale items marked as final sale
• Gift cards and vouchers
• Digital products or downloadable content

How to Return

To initiate a return with coloruisolutions, please follow these steps:

1. Contact our customer service team via email or phone
2. Provide your order number and details of the items you wish to return
3. Explain the reason for the return
4. Wait for return authorization and instructions from coloruisolutions
5. Pack items securely in original packaging
6. Ship the package to the address provided by our team

Return Shipping

Return shipping costs depend on the reason for the return:

• If the return is due to a mistake by coloruisolutions or a defective product, we will cover shipping costs
• For returns due to change of mind or incorrect ordering, the customer is responsible for return shipping fees
• We recommend using a trackable shipping service for your protection
• coloruisolutions is not responsible for items lost or damaged during return shipping

Refund Process

Once coloruisolutions receives and inspects your returned items:

• We will notify you via email about the approval or rejection of your refund
• Approved refunds will be processed within 5-10 business days
• Refunds will be issued to the original payment method
• Shipping charges are non-refundable unless the return is due to our error
• You will receive a confirmation email once the refund is processed

Please allow additional time for your bank or credit card company to process the refund.

Exchanges

If you need to exchange stationery or craft supplies for a different item, contact coloruisolutions as soon as possible. We will do our best to accommodate exchanges subject to product availability. The exchange process follows the same procedure as returns, and any price differences will be adjusted accordingly.

Damaged or Defective Items

If you receive damaged or defective products from coloruisolutions:

• Contact us immediately upon receiving the order
• Provide photographs of the damaged or defective items
• Keep all original packaging
• We will arrange for replacement or full refund at no cost to you
• Return shipping will be covered by coloruisolutions

Wrong Items Received

If coloruisolutions sends you incorrect items by mistake, we will rectify the situation promptly. Contact us immediately, and we will arrange for the correct items to be sent to you at no additional charge. We will also provide a prepaid return label for the incorrect items.

Late or Missing Refunds

If you have not received your refund from coloruisolutions within the expected timeframe:

• Check your bank account and contact your bank
• Contact your credit card company as processing may take time
• If you have done both and still not received your refund, contact coloruisolutions

Consumer Rights

This Return Policy does not affect your statutory rights under New Zealand consumer protection laws. You have rights under the Consumer Guarantees Act 1993 that cannot be excluded. For more information about your consumer rights, visit the Commerce Commission website.

Contact Us

For questions about returns or to initiate a return, contact coloruisolutions:

Email: contact@coloruisolutions.world
Phone: +64 4 817 9999
Address: Molesworth Street, Wellington 6160, New Zealand